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SIRO Boka Place is more than a hotel – it’s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality – through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels. Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they’re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise.
Nestled between pristine blue Adriatic waters and mountains of conserved greenery,
SIRO Boka Place, Montenegro offers coastal city charm and boundless opportunity. Unlock your potential and embark on a new adventure as part of a community passionate about fitness and wellbeing.
About The Role
Hostess, Wellness / Retail at the Siro Fitness lab plays a vital role in delivering exceptional guest experiences and ensuring the smooth operation of the fitness center. This position requires a blend of hospitality and fitness knowledge, with responsibilities that include greeting and assisting guests, managing gym reservations, providing information on fitness services, and maintaining a welcoming environment. Must live the brand concept, being active, with an understanding and love for sports activities.
Key Duties And Responsibilities
- Guest Services: Greet guests warmly
- upon arrival at the gym, assist with check-ins, and ensure all visitors feel welcome. Address guest inquiries regarding gym facilities, classes, personal training, and other wellness services.
- Reservations and Scheduling: Manage gym reservations, including class bookings and personal training sessions. Coordinate schedules with fitness instructors and trainers to ensure seamless service delivery.
- Facility Management: Ensure the gym area is clean, organized, and stocked with necessary supplies (towels, water, etc.). Monitor equipment usage, report any maintenance issues, and ensure a safe environment for all guests.
- Sales and Promotion: Promote gym memberships, wellness packages, and special events to guests. Assist with selling products such as gym apparel and supplements.
- Administrative Duties: Handle administrative tasks such as record-keeping, processing payments, and maintaining guest records. Ensure all guest interactions and transactions are documented accurately.
- Collaboration: Work closely with other hotel departments (e.g., housekeeping, maintenance) to ensure the gym meets the hotel's standards of service and cleanliness. Collaborate with fitness staff to enhance guest experiences.
- Always keep a positive and motivated attitude, being an example.
- Follow the Grooming standards.
- Maintain effective communication with all related departments to ensure smooth service delivery, building mutual trust and respect.
- Understanding employee positions to perform duties in employees' absence – including Front desk duties.
- Ensure regular on-job training is performed and all SOP’s followed.
- Regular check of LQA / Forbes Standards as applicable.
- Attend the daily handover briefing when on shift and be able to pass the necessary information related to guest’s requests.
- Being an active knowledgeable person about Memberships, activities, and services.
- Being able to advise on the best programs and nutritional requirements.
- To assist with any other duties as required by the line manager or another member of the management team.
- Provide services that are above and beyond for guest satisfaction and retention, interacting with guests to obtain feedback on overall satisfaction.
- Establish a positive and active relationship with the guests, maintaining a high visibility in public areas and being knowledgeable of the Siro product.
- Always maintain a high level of knowledge to upsell and cross-sell services and facilities to our guests.
- Always seek opportunities of service improvement.
- Understand and implement all emergency plans including accidents, death, elevators, thefts, vicious crimes, bombs, fire, etc.
- Understand and comply with security, health and safety policies and procedures pf the hotel.
- Be aware of cybercrime and common scams as communicated by the Kerzner Global IT team, filter and detect these attempts, and ensure that guest and company safety is protected.
Experience, Skills & Education Requirements
- Must be computer literate, knowledge of MS Office, Excel and Opera is essential.
- Must be able to work well under pressure and be able to multi-task.
- Must have experience in a five-star environment for a minimum of 2 years. Experience in pre-opening is an advantage.
- Experience in guest services required.
- Must be fluent in verbal and written English. Additional language skills are an advantage.
- Proficiency in using reservation and booking systems.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
