Job Number 24025071 Job Category Reservations Location Natra Bintan A Tribute Portfolio Resort Jalan Raya Haji KM 01 Kawasan Pariwisata Bintan Island Riau Indonesia VIEW ON MAP Schedule Full-Time Located Remotely N Relocation N Position Type Non-Management POSITION SUMMARY Oversee accuracy of room blocks reservations and group market codes Communicate company values andor culture to new employees Review and implement new Reservations procedures Process all reservation requests changes and cancellations received by phone fax or mail Identify guest reservation needs and determine appropriate room type Verify availability of room type and rate Explain guarantee special rate and cancellation policies to callers Accommodate and document special requests Answer questions about property facilitiesservices and room accommodations Follow sales techniques to maximize revenue Input and access data in reservation system Respond to any challenges found for accommodating rooming requests Set-up proper billing accounts according to Accounting policies Troubleshoot resolve and document guest issues and concerns or escalaterefer to appropriate individual Assist management in training scheduling counseling and motivating and coaching employees serve as a role model and first point of contact of the Guarantee of Fair TreatmentOpen Door Policy process Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets Welcome and acknowledge all guests according to company standards anticipate and address guests service needs thank guests with genuine appreciation Speak with others using clear and professional language prepare and review written documents accurately and completely answer telephones using appropriate etiquette Develop and maintain positive working relationships with others Comply with quality assurance expectations and standards Read and visually verify information in a variety of formats Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law Tribute Portfolio is a family of independent hotels drawn together by a sense of character and passion for captivating design vibrant social scenes and experiences that feel like the real deal Tribute Portfolio hotels are emboldened to stay true to their own character they each tell their own design story connect with their surrounding communities and proudly show off their individual brand identity In joining Tribute Portfolio you join a portfolio of brands with Marriott International Be where you can do your best work
