SIRO Boka Place is an immersive lifestyle destination in the heart of Boka Bay, Montenegro. We are dedicated to providing holistic wellness experiences that integrate fitness, recovery, nutrition, sleep, and mindful living.

Position Overview:

We are seeking a personable and organized Gym Receptionist to be the welcoming face of our fitness lab. The ideal candidate will ensure a seamless experience for our guests and members, reflecting the wellness-focused ethos of SIRO Boka Place.

Key Responsibilities:

• Guest Services: Warmly greet and assist guests and members upon arrival, ensuring a positive and welcoming atmosphere.

• Check-In/Check-Out: Efficiently manage the check-in and check-out process for gym users, verifying memberships and appointments.

• Appointment Scheduling: Coordinate and schedule fitness classes, personal training sessions, and other wellness services.

• Inquiries: Address guest inquiries in person, over the phone, and via email, providing accurate information about gym facilities, services, and membership options.

• Membership Management: Assist with membership sign-ups, renewals, and cancellations, maintaining up-to-date records in our management system.

• Facility Maintenance: Ensure the reception area and adjacent facilities are clean, organized, and stocked with necessary supplies.

• Payment Processing: Handle transactions for memberships, classes, and merchandise, ensuring accurate and secure payment processing.

• Communication: Liaise between guests and fitness trainers to facilitate clear communication and optimal scheduling.

• Policy Enforcement: Uphold and enforce gym policies and procedures to ensure a safe and enjoyable environment for all users.

Qualifications:

• Experience: Prior experience in a customer service role, preferably within the hospitality or fitness industry.

• Communication Skills: Excellent verbal and written communication skills in English; proficiency in Montenegrin or other languages is a plus.

• Interpersonal Skills: Strong interpersonal abilities with a friendly and approachable demeanor.

• Organizational Skills: Exceptional organizational and multitasking abilities, with attention to detail.

• Technical Skills: Proficiency in using computer systems and reservation software; familiarity with gym management software is advantageous.

• Flexibility: Willingness to work flexible hours, including early mornings, evenings, weekends, and holidays.

• Passion for Wellness: A genuine interest in fitness and wellness, aligning with SIRO’s commitment to holistic health.

Benefits:

• Competitive salary and benefits package.

• Opportunities for professional development and career advancement within the SIRO brand.

• Access to state-of-the-art fitness facilities and wellness programs.

• Employee discounts on hotel services and merchandise.

Application Process:

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and motivation for joining SIRO Boka Place.

SIRO Boka Place is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note: This position is based in Tivat, Montenegro, and requires the candidate to be legally eligible to work in Montenegro.

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