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SIRO Boka Place is more than a hotel – it’s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality – through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels. Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they’re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise.
Nestled between pristine blue Adriatic waters and mountains of conserved greenery,
SIRO Boka Place, Montenegro offers coastal city charm and boundless opportunity. Unlock your potential and embark on a new adventure as part of a community passionate about fitness and wellbeing.
Job Summary
The Director, Operations is the strategic business leader for the operational departments of a SIRO property excluding the Fitness and Recovery Lab, maximizing financial results and guest satisfaction while fully utilizing all opportunities and deputizing for the General Manager in their absence. This position reports to the General Manager and through active management and oversight ensures that the highest standards of guest service are met and that the guest experience exceeds expectations while promoting SIRO's overall philosophy of helping guests unlock and achieve their goals through immersive lifestyle experiences.
The role works closely with the General Manager in establishing and maintaining operating policies and procedures, programming, budgeting, VIP guest visits, colleague relations, and training programs. The position curates a journey dedicated to guest needs, delivering not only rewarding experiences in the short term but also long-lasting, sustainable success to reinforce the reputation and profile of SIRO as an immersive lifestyle destination.
Key Responsibilities
- Oversee overall management and performance of operational departments including Front Office, Housekeeping, F&B, Culinary, Security, and Laundry
- Ensure high standards of professionalism, customer service, and maximum financial performance across all departments
- Monitor quality of service in line with company Operating Standards and guest satisfaction metrics
- Introduce measures to ensure highest standards of quality and service taking corrective action when required
- Actively create and implement new innovative strategies that meet and exceed guest expectations
- Prepare monthly financial and statistical reports for General Manager incorporating proposals and recommendations
- Establish and ensure cost-effective wage structure based on productivity and efficiency
- Optimize payroll overheads for occupancy levels addressing overtime and vacation days per department
- Schedule colleague annual vacation and public holidays during slack operation periods ensuring staggered leave
- Develop and submit annual budget and business plan for hotel operations with General Manager
- Achieve annual budget targets explaining variances to budget and acting when shortfall is expected
- Monitor expenses ensuring cost control and financial optimization across operational departments
- Liaise with support departments including Sales & Marketing, Human Resources, Finance, and Engineering
- Cooperate on ongoing matters, address concerns, coordinate promotions, and implement programs
- Provide leadership, direction, and support to department managers, supervisors, and employees
- Develop highly motivated team that can deliver high standards of service in all areas
- Oversee development of annual training plan for operational departments in collaboration with HR and Learning & Development
- Ensure all employees are trained and developed to meet business needs
- Monitor training plan effectiveness addressing inconsistencies in employee knowledge, attitude, or skills
- Conduct regular daily inspections of property monitoring ambience, maintenance, cleanliness, health and safety
- Monitor colleague performance and security ensuring all fixed assets are well maintained
- Ensure maintenance work is professionally completed in timely manner
- Ensure all employees report for duty punctually and well-groomed with excellent communication
- Maintain excellent working relationships and contribute to team spirit across departments
- Organize and audit monthly inventories of products, stock, and linen
- Spot check all product requisitions including purchase and general stores
- Follow up on action plan for corrective matters and areas of improvement
- Monitor Employee Engagement Survey results and implement action plans
- Handle guest complaints in professional manner showing initiative to achieve instant guest satisfaction
- Meet and greet guests when possible, especially VIP guests
- Comply with all reasonable requests of General Manager in timely fashion
- Ensure team maintains cleanliness and hygiene of all facilities in accordance with Health, Safety and Hygiene Legislation
- Delegate responsibilities to colleagues ensuring tasks are completed to standard
- Ensure channels of communication are respected and information is disseminated to correct receivers
- Ensure company standards, policies, and procedures are being upheld as outlined
- Attend all training carried out by Training Department or external parties as required
Skills, Experience & Educational Requirements
- Bachelor's degree or Post Graduate Diploma in Hospitality Management or related field required
- 8 years of progressive hotel operations experience in luxury hospitality
- Previous experience as Director of Operations in 5-star hotel or at least 3 years as Rooms Division Head of Department
- Background in Rooms, Housekeeping, and Front Office essential; F&B exposure appreciated but not essential
- Previous experience with Opera PMS or similar property management systems
- Fluent in English written and spoken; additional languages advantageous
- Proven leadership skills and experience managing diverse teams and overseeing multiple departments simultaneously
- Strong and proven ability to coach and motivate colleagues to achieve sales and service goals
- Outstanding customer service skills with welcoming and sociable personality
- Attention to detail and aptitude to maintain highly hygienic environment
- Detail-oriented with skills to manage in accordance with standard operating procedures
- Experience handling crucial situations with guests and colleagues effectively
- Ability to manage colleague performance issues quickly and effectively
- Strong financial acumen with experience in budgeting, forecasting, and cost control
- Flexible schedule available to work evenings, weekends, and holidays when required
- Ability to schedule own working hours according to business needs
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
