Company Description
Hyatt Regency Kotor Bay Resort is a scenic, beachfront resort in Montenegro, combining modern sophistication with natural beauty to create an exceptional guest experience. Nestled on over 29,000 m² of serene cape and mountain surroundings, the resort offers 252 luxurious rooms and suites, fine dining options, and the only SpaSoul wellness and spa center in the country. With a focus on holistic wellness, it features the innovative Health & Wellbeing Retreat De’MAR – Vrmac for detoxification and rejuvenation. Open year-round, the resort is located just 16 km from Tivat Airport, offering guests a relaxing escape with outstanding personalized service.
Role Description
This is an on-site, full-time position for a Front Desk Receptionist at Hyatt Regency Kotor Bay Resort, located in Tivat. The Front Desk Receptionist will be responsible for greeting and checking in guests, managing reservations, handling check-outs, and providing information about the resort’s amenities and services. Additional responsibilities include managing phone calls, addressing guest inquiries, and assisting with clerical tasks to ensure smooth front desk operations. Team collaboration and providing outstanding customer service to create a memorable guest experience are key in this role.
Qualifications
- Proficiency in Receptionist Duties and Clerical Skills
- Strong Communication and Customer Service abilities
- Excellent Phone Etiquette and the ability to handle calls professionally
- Organizational skills and attention to detail
- Knowledge of hospitality or experience in the hotel industry is a plus
- Proficiency in English; additional language skills are a valuable asset
- Ability to work in a dynamic, guest-focused environment
