Company Description
HOTEL Heritage Grand Perast is located in the UNESCO-protected coastal town of Perast, on the Montenegrin coast.
More than 300 houses and palaces densely populated on the coast make Perast one of the most attractive tourist destinations in the Mediterranean, and HOTEL Heritage Grand Perast one of the most beautiful in Europe.
In 2021, Condé Nast awarded the Heritage Grand Perast Hotel the award for the best hotel in Europe.
HOTEL Heritage Grand Perast has a total of 130 rooms, 2 restaurants, SPA center with treatment rooms, sauna, indoor and outdoor pool, and is looking for a Duty Manager with experience.
Job Description:
- Prepare for daily arrivals in terms of room allocation, amenities and special requests of Guests.
- Register and process check in for all arrivals.
- Update and check guest information into the computer after a complete check in.
- Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure
- Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
- Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- To check the paymaster and feed back FOM.
- Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.
- Check Hotel situation, occupancy, functions, groups, MIPs/VIPs.
- File daily reception report and documents systematically
- At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
- Check equipment
- Oversee the day to day operations
- Report regularly on happening to Asst. FO/FOM
- Monitor Employees performance/ Coaching
- Handle guest complaints and take action
- Proper grooming at all times
- Attend training classes as per schedule
- Show fullest cooperation and respect within the team and other departments
- Is aware of the daily activities and has product knowledge of all the hotel facilities.
MAIN SCOPE OF THE JOB: Under the guidance and supervision of the Hotel Manager/ General Manager, and within the limits of the established Rixos Hotel the palm policies and procedures, his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.
