Located in the heart of the Montenegrin coast on the Adriatic Sea, Dukley Hotels & Resort 5* offers diverse accommodation options and services tailored to both business and leisure needs. This includes 3 hotels, 3 private beaches, infinity pool, 6 restaurants, 3 conference rooms, and space for wellness and SPA treatments. By combining innate Montenegrin hospitality and Mediterranean charm with a highly trained team of professionals, we have created a welcoming environment and earned a reputation as a place where you can enjoy yourself, whether as our guest or our employee.
POSITION SUMMARY:
- Ensuring efficient day to day operation of the Front Desk. Acting as a face of company where being friendly and having courteous manners are vital. Active support of senior Front Office colleagues in all aspects of customer service.
DUTIES AND RESPONSIBILITIES:
· Adequately addressing all guest requests on time and by the highest standards, ensuring an effective check in & out process, including a complete billing procedure
· regular and timely reporting of the superiors feedback from guests and clients ensuring the highest level of service at all times
· participation in trainings, as well as assistance on night shift if needed, knowing the categorization of accommodation, price, package, other knowledge if necessary for carrying out daily obligations,
· increase room occupancy using additional sales techniques (up-selling) and promotion of hotel services and additional content, appreciation and recognition of hotel procedures regarding acceptance of hotel applicable payment methods
· compliance with safety, fire regulations, tracking the standards of the hotel brand, assistance to other sectors as needed
REQUIREMENTS:
· Preferred knowledge of the Opera Property Management System (PMS) used in the hotel industry.
· Secondary education, orientation in the field of tourism will be considered an advantage
· Positive attitude towards commitments and exceptional communication skills
· Commitment to the realization of the highest standard of service
· Kindness and pleasantness in dealing with guests, clients and employees
· Ability to work alone, as well as work in a team
- Fluent in English, written and verbal. Italian or Russian is an advantage.
- Well mannered with strong attention to detail.
Experience
Previous experience as a Receptionist or in similar Customer Service related position.
Successful candidates will be invited for an interview.
Join our team; send your application electronically in English.
Only short listed candidates will be contacted.
E- mail: hr@dukley.com
All applications will be handled with absolute confidentiality.