Receptionist

Dukley • Full-time • Budva, ME • 5d ago

Located in the heart of the Montenegrin coast on the Adriatic Sea, Dukley Hotels & Resort 5* offers diverse accommodation options and services tailored to both business and leisure needs. This includes 3 hotels, 3 private beaches, infinity pool, 6 restaurants, 3 conference rooms, and space for wellness and SPA treatments. By combining innate Montenegrin hospitality and Mediterranean charm with a highly trained team of professionals, we have created a welcoming environment and earned a reputation as a place where you can enjoy yourself, whether as our guest or our employee.

POSITION SUMMARY:

Ensuring efficient day to day operation of the Front Desk. Acting as a face of company where being friendly and having courteous manners are vital. Active support of senior Front Office colleagues in all aspects of customer service.

DUTIES AND RESPONSIBILITIES:

· Adequately addressing all guest requests on time and by the highest standards, ensuring an effective check in & out process, including a complete billing procedure

· regular and timely reporting of the superiors feedback from guests and clients ensuring the highest level of service at all times

· participation in trainings, as well as assistance on night shift if needed, knowing the categorization of accommodation, price, package, other knowledge if necessary for carrying out daily obligations,

· increase room occupancy using additional sales techniques (up-selling) and promotion of hotel services and additional content, appreciation and recognition of hotel procedures regarding acceptance of hotel applicable payment methods

· compliance with safety, fire regulations, tracking the standards of the hotel brand, assistance to other sectors as needed

REQUIREMENTS:

· Preferred knowledge of the Opera Property Management System (PMS) used in the hotel industry.

· Secondary education, orientation in the field of tourism will be considered an advantage

· Positive attitude towards commitments and exceptional communication skills

· Commitment to the realization of the highest standard of service

· Kindness and pleasantness in dealing with guests, clients and employees

· Ability to work alone, as well as work in a team