Nestled in a picturesque bay featuring beautiful private beaches and awe-inspiring views, this is a gorgeous seaside retreat. Deluxe apartments overlooking the crystal clear Adriatic sea make Dukley Hotel one of Montenegro’s premier holiday destinations.
We are looking for position:
Receptionist - Night shift
POSITION SUMMARY:
Ensuring efficient day to day operation of the Front Desk. Acting as a face of company where being friendly and having courteous manners are vital. Active support of senior Front Office colleagues in all aspects of customer service.
DUTIES AND RESPONSIBILITIES:
Adequately addressing all guest requests on time and by the highest standards, ensuring an effective check in & out process, including a complete billing procedure
Regular and timely reporting of the superiors feedback from guests and clients ensuring the highest level of service at all times
participation in trainings, knowing the categorization of accommodation, price, package, other knowledge if necessary for carrying out daily obligations,
Increase room occupancy using additional sales techniques (up-selling) and promotion of hotel services and additional content, appreciation and recognition of hotel procedures regarding acceptance of hotel applicable payment methods
Compliance with safety, fire regulations, tracking the standards of the hotel brand, assistance to other sectors as needed
REQUIREMENTS:
Preferred knowledge of the Opera Property Management System (PMS) used in the hotel industry.
Positive attitude towards commitments and exceptional communication skills
Commitment to the realization of the highest standard of service
Kindness and pleasantness in dealing with guests, clients and employees
Ability to work alone, as well as work in a team
Fluent in English, written and verbal. Italian or Russian is an advantage.
Well mannered with strong attention to detail.
Experience
Previous experience as a Receptionist or in similar Customer Service related position.
Successful candidates will be invited for an interview.
Join our team; send your application electronically in English.
Only short listed candidates will be contacted.
E-mail: hr@dukley.com
Phone: +38269170085
All applications will be handled with absolute confidentiality.
