The General Manager oversees the day-to-day operations of the hotel in accordance with company standards, mission statement, vision and values. The maximisation of financial performance and guest satisfaction.
Areas of Responsibility
Operations, Finance, Sales & Marketing
Employee engagement
- Will work to establish a strong team that will help make the operation of the hotel an undeniable success
- Directly supervise the Department Head members and indirectly supervise all hotel personnel
- Carry out supervisory responsibilities in accordance with the Company’s policies and training programs
- Act as an integer role model, displaying explicit knowledge and awareness of company standards
- Build quality relationships with the management team
- Create team spirit
- Create an effective, collaborative and inclusive environment where all employees/colleagues are encouraged to provide input
- Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures
- In absence of a department head, accurately cover and oversee the department head's responsibilities
- Responsible for the sales team and sales results of the hotel
Service- Ensure the highest standard of services is provided for guests
- Maintain product and service quality standards by conducting ongoing evaluations
- The attainment and maintenance of service levels that exceed expectations
- All areas of the hotel are consistently maintained to the standards of attractiveness, comfort and cleanliness
Financial
- Preparing and responsible for the yearly budget
- Overseeing and responsible for the forecasts of the yearly budgetMaximising financial performance
- Efficient operation and cost control of all hotel departments and facilities
- Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan
- Ensure adherence to relevant legislation relating to: fire; hygiene, employment, licensing, etc.
- Energy consumption is monitored and minimised
- Preserving & maximising hotel assets
- Overlooking all purchasing orders, monthly inventories and preparing all PL reports, as well as accurately communicating all payment announcements to the owners
Personal Development
- Passion to grow & develop - Feel encouraged and reinforced by own success
- Approach tasks with courage and self-confidence
- Trusts and shows confidence in others: delegates effectively
- Remain professional and constructive in extraordinary situations
- Show good self- and time management
Leadership
- In times of crisis, Able to take logical decisions and immediate actions
- Create an environment that encourages innovation, breaks down hierarchy, and challenges thinking in a constructive way
- Foster and push others to think clearly and solve problems properly by asking probing questions
- Build a network of key people (owners, community, etc.)
- Developing People - Promote integrity by fostering a "speak-up" culture and demanding fair and respectful behaviour, and enforcing compliance
- Markets, plans and ideas are successfully
- Reduces key and complex ideas and messages to clear, memorable, and compelling statements
- Convince others; negotiate; debate, find win-win solutions
Qualifications- Prior 5+ years of experience in hotel management
- Strong Educational background
- Fluent in English
- Good understanding of the local market
- Highly skilled in managing owner/management company relationships
- Must be strategic, creative, and able to clearly communicate how plans will deliver on overall goals
- Excellent speaking and presentation skills
- Strong financial knowledge with experience in building business cases to support strategic plans and redevelopment goals
- Demonstrated leadership and organisational skills
- Ability to effectively manage time and project management
- Strong interpersonal and communication skills
- Adaptable and flexible, with the capacity to set high goals and standards for the smooth operation of the hotel
- Effective management style, hands-on and approachable
- Bottom-line oriented with emphasis on quality guest service and team-building
