The General Manager oversees the day-to-day operations of the hotel in accordance with company standards, mission statement, vision and values. The maximisation of financial performance and guest satisfaction.

Areas of Responsibility

Operations, Finance, Sales & Marketing

Employee engagement

Will work to establish a strong team that will help make the operation of the hotel an undeniable success
Directly supervise the Department Head members and indirectly supervise all hotel personnel
Carry out supervisory responsibilities in accordance with the Company’s policies and training programs
Act as an integer role model, displaying explicit knowledge and awareness of company standards
Build quality relationships with the management team
Create team spirit
Create an eﬀective, collaborative and inclusive environment where all employees/colleagues are encouraged to provide input
Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures
In absence of a department head, accurately cover and oversee the department head's responsibilities
Responsible for the sales team and sales results of the hotel

Service

Ensure the highest standard of services is provided for guests
Maintain product and service quality standards by conducting ongoing evaluations
The attainment and maintenance of service levels that exceed expectations
All areas of the hotel are consistently maintained to the standards of attractiveness, comfort and cleanliness

Financial

Preparing and responsible for the yearly budget
Overseeing and responsible for the forecasts of the yearly budgetMaximising financial performance
Eﬃcient operation and cost control of all hotel departments and facilities
Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan
Ensure adherence to relevant legislation relating to: fire; hygiene, employment, licensing, etc.
Energy consumption is monitored and minimised
Preserving & maximising hotel assets
Overlooking all purchasing orders, monthly inventories and preparing all PL reports, as well as accurately communicating all payment announcements to the owners

Personal Development

Passion to grow & develop - Feel encouraged and reinforced by own success
Approach tasks with courage and self-confidence
Trusts and shows confidence in others: delegates eﬀectively
Remain professional and constructive in extraordinary situations
Show good self- and time management

Leadership

In times of crisis, Able to take logical decisions and immediate actions
Create an environment that encourages innovation, breaks down hierarchy, and challenges thinking in a constructive way
Foster and push others to think clearly and solve problems properly by asking probing questions
Build a network of key people (owners, community, etc.)
Developing People - Promote integrity by fostering a "speak-up" culture and demanding fair and respectful behaviour, and enforcing compliance
Markets, plans and ideas are successfully
Reduces key and complex ideas and messages to clear, memorable, and compelling statements
Convince others; negotiate; debate, find win-win solutions

Qualifications

Prior 5+ years of experience in hotel management
Strong Educational background
Fluent in English
Good understanding of the local market
Highly skilled in managing owner/management company relationships
Must be strategic, creative, and able to clearly communicate how plans will deliver on overall goals
Excellent speaking and presentation skills
Strong financial knowledge with experience in building business cases to support strategic plans and redevelopment goals
Demonstrated leadership and organisational skills
Ability to eﬀectively manage time and project management
Strong interpersonal and communication skills
Adaptable and flexible, with the capacity to set high goals and standards for the smooth operation of the hotel
Eﬀective management style, hands-on and approachable
Bottom-line oriented with emphasis on quality guest service and team-building

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General Manager