👋 About Boundless Life
Boundless empowers remote workers to experience - with their families - the nomad lifestyle many people without children have been enjoying for years. It creates a complete "live abroad" immersive experience for families looking to get the most of what the digital age and the world can offer.
Through premium kid-friendly lodging and a cutting-edge education system that follows the children wherever they go, Boundless brings together a community of like-minded families who want to explore the planet while working remotely and having a positive impact on their lives and the world.
Since we were founded in 2021, we have quickly grown to 5 locations across two continents and close to 100 team members of different nationalities. We’re continuing to grow at a fast pace. We'll be opening 2 new locations, and have ambitious goals to empower people to have more fulfilling lives by designing a lifestyle enabling balance, growth and deeper connections with ourselves, our families, nature and the world.
🙌 The role
We are seeking a dedicated Community Host to join our team, specialising in unique aspects of our community experience: Events & Services and Operations. Both roles are crucial to ensuring a high NPS and delivering an exceptional experience for our members.
You'll Create An Outstanding Experience For Our Community By
- Resolving community requests promptly via the ticketing tool
- Ensuring everything is ready for family’s arrival and having a hands on approach during turnover weeks
- Ensuring families have an outstanding experience in each touchpoint of the journey
- Developing relationships with families and understand their needs and interests
- Gather feedback and identify opportunities through interaction with families
- Assist new families in integrating into the community
- Communicate upcoming activities to maximise participation
- Manage content for the internal UGC channel to Build the brand in social networks
- Ensure seamless information flow within the team
- Coordinate with the onboarding team to ensure a seamless handover during arrival
- Participate in pre-arrival webinars and orientation sessions
- Book services upon families’ requests
- Partner with a photographer/videographer to capture moments for social media during opening times of new locations
- Shared metric: NPS, staying within the budget
You Will Be Responsible For
- Keeping the Welcome Guide updated
- Maintaining and update EC/OPS brochures and emergency manuals.
- Ensuring the location’s Google Map and inventory are current.
- Creating and manage groups based on shared interests
- Enabling families to take on an active role in community building by making key introductions, supporting families in planning and organizing activities led by them
- Identifying opportunities for community bonding by understanding family’s profiles and interests in advance of their arrival
- Success metric: NPS, number of community-led activities
💥 What’s in it for you
- Fast-growing company with strong financials
- A mission driven company and team
- Global scope and expanding responsibilities
- Potential to grow with the team as the company grows
- Be part of creating a new lifestyle concept in the experience economy
- Discounts to participate in Boundless Life cohorts in all locations
🫶 About you
- Minimum 2 years experience within a Guest Relations/Customer Experience or Community Building role within a hospitality setting
- Minimum 1 year experience in assisting with organising events
- Fluency in English and in the local language of the site
- Excellent interpersonal, communication, and decision-making skills
- Great organisational skills to manage the volume of customer requests received
- Experience in managing 3rd party vendors
- Enjoy working in a fast-paced, startup environment
- Enthusiasm: exhibits passion and excitement over work. Has a can-do attitude
✨ What's next?
- Video interview to answer 4-5 key questions about your experience
- First call (30 min) with our People and Culture team
- On-site interview
- Final Interview with Hiring Manager (45 min)
The process might change slightly as we go along, we will keep you posted at all times.
Want to know more about working at Boundless Life? Check out our story!