The Chedi Luštica Bay is the first of seven hotels within the beautiful Luštica Bay. Set on the front line of the marina, it provides a unique experience of waterfront living. A luxurious refuge within easy reach of the main marina lends to the town’s superb dining experiences, lounges, conference facilities, a private beach and pool. The Chedi opened its doors in July 2018. The Chedi Team is fully committed to providing a unique and memorable guest experience. We have formed a team of like-minded people, who take pride and responsibility in everything they do, who value teamwork, act with integrity and respect, and who love to use their own creativity while making our vision reality.
Our Mission is to inspire authentic and meaningful connections.
The Chedi Lustica Bay was born out of a desire to celebrate an active, healthy lifestyle: to experience the beauty our peninsula's nature has to offer, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.
Head Host / Hostess
Food & Beverage - Service Department
Key Responsibilities
- Committed to providing a welcoming environment to customers
- Project a pleasant and positive professional image to all contacts always
- Ensure that the hosting aspect of The Chedi is managed at the highest possible level and that all hosting staff adheres to the established standards and procedures perfectly
- Greet the guests at the entrance of the restaurant
- Oversee guest satisfaction, maintaining standards and meeting or exceeding the company goals
- Ensure that hosting aspect of The Chedi Luštica Bay and all of its outlets is managed at the highest possible level and that whole hosting team adheres to the established standards and procedures perfectly
- Provide frequent trainings and refreshers to hosting team, to ensure that they are all familiar to their duties and responsibilities
- Assist guests in F&B Outlets to be seated upon arrival
- Strict adherence to LQA and Forbes Hospitality Standards
- Checking the booking list for F&B Outlets
- Manage and anticipate needs, requests and wishes of guests
- Maintain knowledge of all outlet reservation and booking procedures
- Communicate with bar and kitchen colleagues to ensure that eventual special guest requests are met
- Provide support to other departments when required
- Maintain positive guest relations
- Respond quickly and proactively to guest concerns
- Being a role model for the fellow hosting team members
- Preparation of shifts for hosting team and taking care of time attendance records
- Assist the managers in SOP creation and implementation
- Take ownership of guest complaint or request until it is resolved or addressed by a manager
- Understand The Chedi brand service culture
Knowledge, Skills, Abilities And Other Traits
- High School education
- Minimum 2-3 year of experience in hotel industry or high-end restaurant in hosting or similar positions
- Minimum 1 year of supervising experience
- Excellent understanding of the hospitality industry
- Excellent knowledge of F&B function
- Knowledge of LQA and Forbes Hospitality Standards in the field of Food & Beverage
- Ability to handle trainings and refreshers for the hosting team
- Full working professional proficiency in English and Montenegrin, additional languages are a big advantage
- Excellent communication skills
- Excellent presentation skills
What We Offer
- An opportunity to be a part of F&B Team in one of the best rated and awarded hotels in Montenegro
- Provided meals in Team Canteen
- Organized Transportation for employees on the route Radovići – The Chedi Luštica Bay
- Organized accommodation in the vicinity of the resort
- Regular Chedi employee discounts
- Regular Orascom employee discounts
- Regular LHW chain employees discounts
- Competitive salary + service charge
- Training & development opportunities
Candidates meeting the above listed requirements shall be contacted for further steps.
