Delivering the highest level of personalized service to the guests, ensuring their experience exceeds expectations from arrival to departure. This role requires exceptional attention to detail, discretion, and the ability to anticipate guest needs. Butler acts as the primary point of contact for high-profile guests and is expected to provide seamless, intuitive, and anticipatory service at all times.
Responsibilities
- Welcome guests upon arrival and ensure a smooth, private, and personalized check-in and check-out process.
- Serve as the main point of contact for all guest needs and requests, ensuring total satisfaction throughout the stay.
- Coordinate and provide personalized services such as unpacking/packing, pressing, shoe shining, wake-up calls, and room arrangements.
- Arrange and confirm reservations, transfers, in-room dining, spa appointments, and special requests.
- Liaise with housekeeping, in-room dining, concierge, and other departments to ensure guest preferences are met.
- Maintain guest history, preferences, and special occasions for future reference and seamless repeat visits.
- Uphold confidentiality, discretion, and privacy at all times.
- Monitor and ensure impeccable cleanliness and order in the guest's suite.
- Ensure delivering turn-down service and personalized amenities as per standard and guest preferences.
- Handle guest complaints or concerns with professionalism, empathy, and prompt resolution. Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Assist with responsibilities and duties due to heavy volume in the areas of the Front Desk, Concierge, Bell Staff, and lobby coverage.
Qualifications
Experience in a 5-star hotel or luxury resort setting as a butler or similar guest-facing role.
Fluency in English and Arabic is a must; knowledge of additional languages is a strong advantage.
Discreet, polished, and professional appearance and demeanor.
Ability to remain calm and composed in a fast-paced environment.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Excellent problem-solving skills.
Knowledge of food and beverage service, wine, and in-room amenities is an advantage.
