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At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Resplendent at the entrance of Boka Bay, a fjord-like idyll on Montenegro’s Adriatic Sea, One&Only Portonovi is a year-round haven where cultural wonders and fresh-air adventures meet the glamour of Europe’s most fashionable new riviera. The warm Montenegrin charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
Job Summary
- To ensure the efficient running of the Sales and Marketing department through achieving budgeted Colleagues Satisfaction, Guest Satisfaction and GOP results for each area.
- Develop strategies and initiatives to increase resort’s market share.
- Understand Montenegro business trend in terms of targeting right market.
- Work in conjunction with the F&B creating, implementing and assessing Food and Beverage promotions and marketing.
- Be actively involved in maintaining all Kerzner International programs.
- Be critical and demanding of operating standards.
- Be responsible for creation of yearly commercial plan and actively participates in creation of annual budget.
- Add value through revenue growth and operational efficiency through process improvement; understand and focus on the key drivers of sales, associate and customer satisfaction, profitability, and quality
- Build a team with different opinions, skills, experiences, and backgrounds; leverage personal, cultural, and functional differences to optimize team performance.
- Align plans with business strategy; understand short- and long-term impact of business decisions.
- Travel to various part of the world to attend business fair, meet up with tour operation to enhance business opportunity for the resort.
- Ensure all communications are aligned to the One&Only brand image.
- Conduct regular creative events, key account appointments and activity programs to ensure all important contacts are regularly updated and entertained, keeping One&Only Portonovi top of mind.
- Develop and maintain rapport with key community contacts to ensure a visible presence in the community.
- Conduct competitor analysis including market share, rates, new projects and developments and keep EXCOM abreast of the market conditions.
- Devise and implement plans to maximize rooms and food & beverage yield.
- Be innovative with everything you do.
- Create an environment that trains, develops, coaches and mentor’s colleagues.
- Dedicate time to your personal development.
- Where required develop policy, formulate direction and strategy.
- Conduct regular SMART Plan review with all direct reports to ensure follows up to achieve the agreed goals & objectives.
- Actively participate in sales presentations, property tours and customer meetings.
- Conduct monthly marketing meetings with DOF, Chef and Spa Manager to ensure actions to deliver the overall commercial plan are achieved.
- Conduct monthly marketing meetings with all RSOs to ensure actions to deliver the overall commercial plan are achieved.
- Deliver a monthly report on Key issues, developments, outstanding works, and personal and financial concerns to GM.
Skills, Experience & Educational Requirements
- Ability to lead, motivate and develop colleagues.
- Be innovative, financially savvy, Connect emotionally with guest and internal customer.
- Excellent understanding of luxury hospitality with a wide network of contacts.
- 5+ Years’ experience in a similar position in an executive committee capacity.
- Excellent verbal and written communication skills, People Management Skills.
- Must be able to speak, read, write and understand English on a high level.
- Well verged with technology, which helps Sales & Marketing to take next level.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
