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SIRO Boka Place is more than a hotel – it’s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality – through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels. Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they’re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise.
Nestled between pristine blue Adriatic waters and mountains of conserved greenery,
SIRO Boka Place, Montenegro offers coastal city charm and boundless opportunity. Unlock your potential and embark on a new adventure as part of a community passionate about fitness and wellbeing.
About The Role
To assist the General Manager in a wide variety of tasks to enable the General Manager to increase his capacity and effectiveness in the overall leadership responsibilities.
Key Duties And Responsibilities
- Become and remain informed of all aspects of the General Manager’s role to be able to be pro-active in offering assistance, increase efficiency and remind the General Manager of duties and appointments when necessary.
- Maintains highest confidentiality of all information received or channeled through the General Manager’s office.
- Arranging meetings, travel and accommodation arrangements for the General Manager.
- Compile correspondence and present in an easily digestible format and deliver regular updates to the General Manager while he is traveling on business trips or is away from the island.
- Screen telephone calls, inquiries, and requests. If they do not warrant the General Manager’s direct attention, to handle them personally or direct to relevant Department Head.
- Establish office systems to deal efficiently with paper flow, and the organization and storage of paperwork, documents and computer-based information.
- Preparation and distribution of meeting minutes.
- Follow up on progress and ensure completion of tasks delegated to Department Heads.
- Complete Expenses Claims and collect reimbursement for the General Manager.
- Carry out personal errands for the General Manager and his family.
- Performs any additional duties and/or special projects, as requested by the General Manager.
- Provide information or assistance to guests, visiting Personals from Head Office or sister companies, or consultants as and when required.
- Develop good product knowledge and promote the resort and sister resorts, whenever the opportunity arises.
- Contributes to the morale and team spirit of the resort, by maintaining effective relationships with resort colleagues.
- Maintains a high standard of professionalism, diplomacy, and personal appearance, where the image or reputation of the resort is represented.
- Attends and participates in team events.
- Participates in required training related to the job.
- Ensure correct orientation and training for new employees in the department.
- To effectively communicate and maintain a favorable working relationship with colleges at all levels.
- Always assure professional attitude towards guest and colleges.
- To provide an effective structure for communication within the department at all levels.
- Leads by example, inspires and motivates those around through enthusiasm and inspires and guides others to make their decisions based on the organization’s values and overall direction, keeping the Company’s goals in mind.
- Reports incidents of breakages, equipment repair and maintenance to Department Head.
- To be conscious and responsible regarding energy and water conservation
- Maintains highest levels of personal hygiene at all times.
- To ensure that company and statutory hygiene standards are maintained in all work areas.
- To be fully aware about all health and safety, fire and emergency procedures
- Responsible to report any potential hazardous situations within the workplace.
- Maintains a high standard of appearance and grooming, as per SIRO standard.
- Apply and adhere to rules and regulations as per employee handbook, departmental and resort policies and procedures, including those for the emergency situations.
- Develop and maintain an understanding of the overall organization’s mission, vision and values.
- At all times to project a favorable image of SIRO Boka Place and SIRO Hotels to the public.
- Handles any guest’s complaint in a professional manner, as per resort’s Policy & Procedure (service recovery).
- Practices proper telephone etiquette with colleagues and resort’s guests.
- Ensures all activities are carried out honestly, ethically and within the parameters of the Montenegrin Law.
Skills, Experience & Educational Requirements
- 2-year experience in a similar capacity
- Experience in providing a range of PA related services including word-processing, and reception and secretarial support, preferably with hotel or tourism background.
- Excellent written and oral communication skills with strong interpersonal skills
- Fluency in Montenegrin and English. Additional languages advantageous.
- Good organizational skills, ability to meet deadlines and handle multiple tasks.
- Must be able to keep information strictly confidential.
- Practical knowledge of MS Office, Internet, Databases, and desktop publishing
- Works well under pressure, takes initiative, is independent and customer focused approach when dealing with people of all levels.
- Bachelor’s Degree is an advantage.
- Should be positive and flexible to different duties.
- Knowledge of Opera is an advantage.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
