At Iberostar Group, we are looking for a Talent Coordinator to join our Human Resources team at our Montenegro team. However, before diving into the details of the role, we believe it is important for you to learn a little more about Iberostar Group:
We are a 100% family-owned company with 70 years of experience in the tourism sector. Today, we welcome millions of travellers with the promise of creating happy holidays and memorable experiences, offering a value proposition grounded in quality and in the experience of both our guests and our employees.
- We operate more than 100 properties across 35 destinations in 13 countries worldwide, all in privileged seaside locations.
- We are part of a family of more than 35,000 people of 95 nationalities, united by the same values: Responsibility, Transparency, Humility, Passion and Creativity.
- We work to create an environment where everyone can thrive: we care for the people who form part of the Iberostar family, supporting their growth, looking after their wellbeing and promoting equity as the basis of our decisions.
- Our Iberostar Wave of Change movement is our roadmap for driving our purpose of leading a responsible tourism model.
Role Mission: To lead and execute the company’s talent strategy within the country, ensuring the successful implementation of engagement, talent acquisition, and training strategies. The mission involves adapting these initiatives to local requirements to effectively foster and enhance talent throughout Montenegro.
What will your responsibilities be?
Engagement
- Strategic Wellbeing & Engagement Definition: Establish the pillars, annual objectives, and KPIs for the global wellbeing and engagement strategy, coordinating with Health & Safety (PRL) and other corporate departments.
- Global Onboarding: Design and oversee the implementation of a global onboarding process that reflects our corporate culture and ensures a consistent experience for all new joiners across the organisation.
- Activity Planning & Validation: Review and approve the annual calendar of activities, training sessions, and campaigns, ensuring alignment with strategic goals and the Employee Value Proposition (EVP).
- Ambassador Programme Coordination: Design, monitor, and continuously improve the programme; define initiatives and training, communicate actions, and provide ongoing support to Ambassadors while periodically auditing execution across hotels.
- Climate Survey Management: Select the most appropriate employee climate surveys for the country, establish guidelines, and ensure communication is aligned with corporate standards.
- Impact Analysis & Monitoring: Regularly review results and key indicators to identify improvement opportunities and establish corrective actions.
- Recognition Standards Leadership: Lead and supervise the local application of global standards for celebrating key milestones (birthdays, work anniversaries, and retirements). Act as the lead for policy compliance, ensuring every recognition reflects the brand’s excellence and maintains consistency across all hotels.
Talent Acquisition
- Point of Contact: Act as the Talent Acquisition lead for the four hotels within the country.
- New Openings: Participate in the recruitment process for the team of our new hotel opening in May '26.
- Strategic Projects: Lead specific talent attraction projects in response to unique business needs.
- End-to-End Selection: Manage full-cycle recruitment for middle management and interns, developing effective search strategies to attract both active and passive candidates.
- Collaborative Hiring: Partner with middle management to support the recruitment of frontline staff.
- Candidate Experience: Guarantee an excellent candidate experience throughout the entire recruitment journey.
- Employer Branding: Represent the company at job fairs and recruitment events.
- Sourcing Innovation: Research and identify new recruitment channels tailored to different target groups.
- Digital Recruitment: Act as the local lead for Iberostar Careers management and Social Media recruitment.
- Partnership Management: Negotiate with and maintain relationships with recruitment agencies, public institutions, and educational bodies.
- Reporting: Produce tracking reports and KPIs, planning necessary actions to ensure continuous improvement.
Learning & Development (L&D)
- Needs Identification: Collaborate with Department Heads, Centres of Excellence (CoE), and HRBPs to identify specific training needs within local teams.
- Training Plan Design & Execution: Design, plan, and execute the annual local training plan alongside Operations and the CoE, ensuring alignment with strategic objectives and established procedures.
- New Openings: Lead training programmes for new hotel openings within the country.
- Vendor & Logistics Management: Select local training partners (ensuring cost-efficiency and quality) and manage logistics (venues, travel, accommodation, F&B, virtual classrooms, and physical materials).
- Digital Learning Promotion: Design learning pathways in the local language. Promote the use of the "Campus" platform, acting as the primary contact for queries and support. Run communication campaigns (e.g., Campus Days) to drive learning engagement among frontline staff.
- L&D Monitoring & KPIs: Register all training sessions on the platform and monitor key indicators (attendance, satisfaction, and progress).
- Budget & Invoicing: Design the local training budget alongside the CoE and Operations, ensuring invoice management and cost allocation follow established procedures.
Candidate Profile
Education & Qualifications
- Bachelor’s degree in Human Resources, Psychology, Labour Relations, Business Administration, or a related field.
- Desirable: Additional training in Project Management.
Languages
- English: Advanced level.
- Montenegrin or Serbian: Advanced level.
Background & Experience
- Proven experience in executing employee engagement initiatives, workplace climate projects, and organisational culture strategies.
- Experience in measuring and analysing engagement and climate indicators, and defining strategic action plans.
- A minimum of 2–3 years of experience in Human Resources departments, with a specific focus on talent management.
- Experience working within multicultural or multinational environments, with the ability to adapt global corporate guidelines to local requirements.
- Previous experience within the hospitality or service sector is an advantage.
Core Competencies
- Operational Vision & Alignment: Ability to adapt and align Talent initiatives with global business objectives and corporate culture, ensuring effective local implementation and relevance.
- Results Orientation: A strong focus on quality, efficiency, and measuring the impact of engagement activities on the employee experience.
- Analytical Skills: Capacity to interpret survey data, participation metrics, and feedback to generate insights that drive informed decisions and continuous improvement.
- Effective Communication & Influence: Ability to inspire and collaborate across all levels and departments of the organisation. Skilled in "train the trainer" delivery and presenting results to local management.
- Organisation & Prioritisation: Ability to manage multiple projects and engagement campaigns simultaneously, optimising resources and meeting deadlines.
- Proactivity & Autonomy: Capable of leading the local talent agenda independently while remaining aligned with the global strategy.
- Time Management: Excellent skills to successfully balance training responsibilities with Talent Acquisition and Engagement tasks
What benefits will you enjoy?
- Continuous Development: Access to tailored training plans and Iberostar Campus, our learning platform where you can benefit from both specific and global training programmes.
- Attractive Benefits Package: Discounts across all our hotels, as well as on other services and products such as health insurance, travel, leisure, and much more.
- Iberostar Vitality Community: Membership of our healthy company and employee wellbeing programme, which includes weekly yoga classes, a virtual gym, nutritional plans, fruit days, and more.
- Inspiring Work Environment: Join a workplace that is committed to people, values, and a responsible tourism model.
We would love to provide you with more information about the position and learn more about your profile and expectations!
#WEAREIBEROSTAR 🌟
