Located in the heart of the Montenegrin coast on the Adriatic Sea, Dukley Hotels & Resort 5* offers diverse accommodation options and services tailored to both business and leisure needs. This includes 3 hotels, 3 private beaches, infinity pool, 6 restaurants, 3 conference rooms, and space for wellness and SPA treatments. By combining innate Montenegrin hospitality and Mediterranean charm with a highly trained team of professionals, we have created a welcoming environment and earned a reputation as a place where you can enjoy yourself, whether as our guest or our employee.
Job Title: Housekeeping Supervisor
Reports to: Housekeeping Manager
Position Overview:
The Housekeeping Supervisor is responsible for overseeing housekeeping staff within both hotel rooms and privately-owned apartments. The role includes preparing daily task schedules, assigning duties, conducting training, implementing procedures, and ensuring the quality control of all housekeeping activities.
Duties and Responsibilities:
- Supervise and monitor the work of housekeeping staff
- Instruct employees on operational procedures
- Distribute uniforms, keys, and approve the issuance of cleaning supplies and equipment
- Oversee communication channels (e.g., app-based group chats)
- Monitor task progress and supervise execution in real-time
- Maintain communication with the front desk via the hotel management system
- Train housekeeping staff
- Complete checklists during apartment inspections
- Ensure staff are familiar with cleaning tools and supplies
- Report lost and found items, damages, malfunctions, and irregularities to the appropriate departments
- Ensure data and guest privacy protection, keeping all confidential information within the hotel
Responsibilities:
Responsible for the cleanliness of apartments, terraces, and furnishings
Ensure proper implementation of standard operating procedures and hotel policies
Oversee the appearance and conduct of housekeeping staff, ensuring the highest level of courtesy and professionalism
Responsible for the neatness and condition of apartment setups, including linens, towels, amenities, and other guest supplies
Submit daily reports on completed tasks and activities
Monitor the quality of turndown service
Communicate with the storage/warehouse team
Liaise with the Public Area Supervisor
Coordinate with the Laundry Supervisor
- Routine Tasks:
- Conduct regular training for housekeeping staff
- Conduct conversations with staff to reinforce policies and procedures
- Inspect staff changing rooms and dining areas
- Monitor equipment and supply usage
- Personal Attributes:
- Strong operational, organizational, and leadership skills
- Excellent communication skills across all levels
- Ability to adapt to changing situations
- Resourcefulness and quick decision-making
- Team spirit and dedication to creating optimal working conditions
Experience:
Previous experience in the same role is required.
Computer literacy.
Knowledge of English language; additional language desirable
Join our team!
E- mail: hr@dukley.com
