HOTEL Heritage Grand Perast by Rixos (5*) / Front Office Manager
HOTEL Heritage Grand Perast is located in the UNESCO-protected coastal town of Perast, on the Montenegrin coast.
More than 300 houses and palaces densely populated on the coast make Perast one of the most attractive tourist destinations in the Mediterranean, and HOTEL Heritage Grand Perast one of the most beautiful in Europe.
In 2021, Condé Nast awarded the Heritage Grand Perast Hotel the award for the best hotel in Europe.
HOTEL Heritage Grand Perast has a total of 130 rooms, 2 restaurants, SPA center with treatment rooms, sauna, indoor and outdoor pool, and is looking for a Front Office Manager with experience:
Job description:
- Ensures prompt, courteous and accurate service to all guests, so as to maximize customer satisfaction.
- Responsible for the organization of work within the department including assignments, time schedules and vacations to ensure optimum utilization of manpower.
- Participates in the development, implementation and review of the policies, procedures, practices and standards.
- Optimizes the efficient usage of room inventory by monitoring, control and feedback to support the departments.
- Recommends changes in methods, equipment or Employees so as to improve departmental standards and productivity.
- Front Office Manager monitors key performance indicators for the department and takes corrective action.
- Ensures adherence to company and hotel policies by all departmental employees.
- Ensures norms, procedures and systems for safety and security of guest belongings (e.g. lockers, left luggage etc.)
- efficiently followed and monitored so as to ensure maximum comfort levels.
- Monitors billing procedures to ensure accurate payment thereby maximizing organizational profitability.
- Ensures adherence to all statutory requirements by the Front Office.
- Ensures all front Office documents & records are maintained as per operational/ organizational requirements.
- Ensures all Front Office areas are neatly maintained at all times as per norms, hygiene, and efficiency, cleanliness and safety standards.
- Responsible for the efficient handling of all the Room Reservations & their processing thereafter.
- Conduct Briefing Sessions regularly.
- Familiarity with all Front Desk and Cashiering functions.
- Responsibility towards guest ledger, long stays guests and pay masters.
- Greet and welcome VIP guests upon their arrival and escort them to their rooms.
- Identifies training needs, plans activities and oversees their implementations for all FO sections.
- Assist in the preparation of the annual budget and manning guide and manages within budgetary guidelines.
Qualifications:
- Education –University degree;
- Experience in the same position for at least one year with a five star hotel;
• Knowledge of at least two foreign languages.
MAIN SCOPE OF THE JOB:
Under the guidance and supervision of the General Manager and within the limits of the established Rixos Hotel policies and procedures, his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. To work with a team to ensure that passionate & hospitality for the guests, meanwhile to ensuring an efficient Front Office operation thereby providing the highest level of comfort and hospitality to guests so as to maximize organizational profitability and guest satisfaction in an atmosphere of teamwork and high employee morale.
Interested:
Send your work biography-CV (PDF or Word format), a recent photo and possible recommendations by 02/15/2024. to the following email address:
careers@hotelgrandperast.com
Note:
(Only shortlisted candidates will be contacted).
Your CV should include: name and surname, date and place of birth, current address and telephone / mobile phone number, education, work experience and languages you speak.
