Libertex Group Overview
Established in 1997, the Libertex Group is an international powerhouse with over 26 years of financial markets expertise.
Over the years, the Libertex Group has helped shape the online trading industry by merging together innovative technology, market movements and digital trends. This was made possible with the introduction of ‘Libertex', the multi-awarded online trading platform with which anyone can access the market and invest in stocks or trade CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others.
Libertex is the Official Online Trading Partner of FC Bayern, bringing the exciting worlds of football and trading together.
The Libertex Group in Numbers:
- 26+ years of fintech experience
- 3M+ clients worldwide
- 800+ employees
- 45+ international awards (for Libertex)
- 300+ tradable assets (through Libertex)
The Libertex Group is constantly driven by a single passionate purpose - to tirelessly work on developing amazing fintech for people who simply want to have ‘more' in their lives.
Job Overview
We are looking for an experienced CRM system administrator, who will manage and customize the CRM system to align with the company’s objectives. CRM system administrator will work closely with various team members to understand business needs, and implement solutions. Your role is vital in maintaining system integrity, enhancing user experience, and ensuring the delivery of key insights to drive business decisions concerning Customer Support.
Requirements
- Degree in IT, Business analysis.
- At least 1 year of experience in business analysis, CRM system administration such as Salesforce, Intercom, Freshdesk or other is a must.
- Excellent command of English language, fluency in Russian or other languages will be considered as advantage.
- Excellent understanding of the operation, challenges, and objectives of Customer Support team; improve their operation through CRM administration and consultation.
- Ability to provide system administration support for the CRM, focusing on user permissions, custom objects, workflows, and profiles.
- Ability to create, manage, and optimize complex workflow rules, data validation, and approval processes for chat-bots, virtual assistants.
- Ability to create and manage custom objects, fields, formulas, record types, page layouts, reports, and dashboards.
- Ability to analyze data to provide insights into team operation, effectiveness, and productivity.
- Work closely with other team members to capture business requirements and implement CRM solutions.
- Coordinate and support integrations with third-party apps, plugins, and tools.
- Support daily troubleshooting, bug fixing, user adoption, training, and documentation.
- Identify and resolve data anomalies, maintaining high data integrity.
Additional skills:
- Experienced in a fast-paced environment and comfortable with change. Must demonstrate the learning agility to develop an efficient process with a focus on continual process improvement.
- Strong analytical and critical thinking skills to manage work streams independently. Must possess the ability to make problem solving decisions without guidance in a fast paced and time sensitive environment.
- Ability to work cross function and demonstrate superior interpersonal, communication and organizational skills, both written and verbal to collaborate and communicate with internal departments.
- Strong attention to details; highly organized.
Benefits
- 21 working days annual leave
- Work remotely or in office (relocation to Montenegro provided)
- Udemy Business unlimited membership
- Professional and personal development opportunities in a fast-growing environment