Location Overview
Join our team in Aman Sveti Stefan. A country famed for its beauty, Montenegro’s most iconic destination is the tiny islet of Sveti Stefan overlooked by Villa Miločer, a graceful stone residence set on a pink sand beach. The former residence of Queen Marija Karađorđević, Villa Miločer offers several elegant suites, while the island provides accommodation in 15th-century stone cottages. Together they comprise the unequalled Aman Sveti Stefan.
The Front Office Manager is responsible for overseeing and coordinating all front desk, concierge, guest relations, and hotel welcome operations, ensuring an exceptional and personalized experience for each guest. This role combines operational leadership with a strong focus on customer service, ensuring that the brand’s luxury and hospitality standards are consistently met and exceeded.
Responsibilities
- Monitor room operations sales performance against the budget.
- Train and support the operations team to effectively manage occupancy, rate, payroll, and controllable expenses, holding the team accountable for results.
- Prepare annual, monthly, and weekly occupancy forecasts in coordination with the Reservations Manager and Sales Manager.
- Ensure that team members comply with hotel safety, fire regulations, and all health and safety legislation.
- Develop systems that enable staff to understand guest satisfaction results through programs established by corporate.
- Build synergy between Rooms, Food & Beverage, and Maintenance departments to ensure optimal operational development through proper integration of procedures, policies, and practices.
- Maintain open communication with the team for handling guest complaints and provide support to resolve conflict situations satisfactorily.
- Remain visible and engage regularly with guests to gather feedback on product quality, service levels, and overall satisfaction.
- Manage the guest experience and brand integrity, ensuring that all staff represent the company ethically, morally, and professionally at all times.
- Foster a harmonious, positive, and equitable environment with colleagues, setting an example by treating all staff with kindness, courtesy, respect, and empathy, while serving as a safe space for open and honest communication.
Requirements
- Bachelor’s degree in Business Administration, Hospitality Management, or equivalent.
- Minimum of 4 years of prior experience in the position.
- Experience managing the department in ultra-luxury hotels.
- Proficiency in spoken and written English and Spanish.
- Strong knowledge in managing Guest Services and Reservations departments.
- Strong leadership skills, focused on inclusion, diversity, equity, with high empathy and resilience. Ability to self-manage projects and build highly effective teams.
- Results-oriented with an ambitious vision for the business.
Benefits
At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.
If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.
