📣 AdriGo – Customer Support Representative Job OpeningPosition: Customer Support Representative
Location: Full Time / Montenegro (Podgorica)
Salary: 1990€ / month
Contract Type: Full-time employment (with full legal registration)
Benefits: Extended social rights, paid leave, health coverage, bonus plan, additional allowances
🚗 About AdriGoAdriGo is one of the fastest-growing and most modern mobility platforms in the Balkans, connecting riders and drivers across Montenegro with safe, fast, and innovative transportation solutions. As we expand, we aim to bring world-class customer experience standards to the region.
✨ Role OverviewWe are hiring a Customer Support Representative who will support riders and drivers, manage communication channels, resolve issues, and ensure seamless operations within the AdriGo ecosystem. This is a key position that directly impacts customer satisfaction and service quality.
🧾 Responsibilities- Respond to support inquiries via live chat, email, and phone
- Assist riders and drivers in resolving ride, payment, and account issues
- Manage urgent cases calmly and effectively
- Monitor app dashboards and escalate technical issues when needed
- Provide guidance on app usage, ride rules, and safety standards
- Document cases and maintain internal support logs
- Collect user feedback and communicate insights to the product team
- Represent AdriGo with professionalism and empathy
🎯 Mandatory Requirements- Fluent English (required)
- Fluent Montenegrin / Serbian (required)
- Strong communication skills
- Problem-solving ability and calm attitude under pressure
- Organized, punctual, responsible work approach
- Ability to work with CRM/support tools (training is provided)
- Flexibility for rotating shifts if needed
💼 Compensation & Full Benefit Package💰 Salary & Bonus- 1900€ net monthly salary
- Performance-based monthly bonus (up to 15–20% depending on KPIs)
- Annual performance evaluation & salary review
📄 Employment & Legal Rights- Full-time employment contract (Montenegro labor law)
- Social insurance coverage
- Pension fund contribution
- Unemployment insurance
- Overtime compensation if applicable
🩺 Health & Well-Being Benefits- State health insurance (full coverage)
- Optional private health insurance package (company-supported)
- Sick leave according to law
- Paid medical check days
🏖️ Paid Time Off- Minimum 20 days paid annual leave (legal standard)
- Paid public holidays
- Additional “well-being day” per quarter
- Paid leave for emergencies (family/medical situations)
- Menstrual leave / resting and mental health resting rights for women every month (+2day free day + weekends)
🍽️ Daily & Monthly Allowances- Monthly meal allowance
- Monthly phone & internet support
- Transportation support (remote or city-based)
🎁 Additional Perks- In-app benefits (free or discounted AdriGo rides)
- Training & skill development programs
- Priority career growth opportunities within the company
- Work equipment support if needed (headset, phone, etc.)
- Friendly, international startup environment
