📣 AdriGo – Customer Support Representative Job Opening

Position: Customer Support Representative

Location: Full Time / Montenegro (Podgorica)

Salary: 1990€ / month

Contract Type: Full-time employment (with full legal registration)

Benefits: Extended social rights, paid leave, health coverage, bonus plan, additional allowances

🚗 About AdriGo

AdriGo is one of the fastest-growing and most modern mobility platforms in the Balkans, connecting riders and drivers across Montenegro with safe, fast, and innovative transportation solutions. As we expand, we aim to bring world-class customer experience standards to the region.

✨ Role Overview

We are hiring a Customer Support Representative who will support riders and drivers, manage communication channels, resolve issues, and ensure seamless operations within the AdriGo ecosystem. This is a key position that directly impacts customer satisfaction and service quality.

🧾 Responsibilities

Respond to support inquiries via live chat, email, and phone
Assist riders and drivers in resolving ride, payment, and account issues
Manage urgent cases calmly and effectively
Monitor app dashboards and escalate technical issues when needed
Provide guidance on app usage, ride rules, and safety standards
Document cases and maintain internal support logs
Collect user feedback and communicate insights to the product team
Represent AdriGo with professionalism and empathy

🎯 Mandatory Requirements

Fluent English (required)
Fluent Montenegrin / Serbian (required)
Strong communication skills
Problem-solving ability and calm attitude under pressure
Organized, punctual, responsible work approach
Ability to work with CRM/support tools (training is provided)
Flexibility for rotating shifts if needed

💼 Compensation & Full Benefit Package💰 Salary & Bonus

1900€ net monthly salary
Performance-based monthly bonus (up to 15–20% depending on KPIs)
Annual performance evaluation & salary review

📄 Employment & Legal Rights

Full-time employment contract (Montenegro labor law)
Social insurance coverage
Pension fund contribution
Unemployment insurance
Overtime compensation if applicable

🩺 Health & Well-Being Benefits

State health insurance (full coverage)
Optional private health insurance package (company-supported)
Sick leave according to law
Paid medical check days

🏖️ Paid Time Off

Minimum 20 days paid annual leave (legal standard)
Paid public holidays
Additional “well-being day” per quarter
Paid leave for emergencies (family/medical situations)
Menstrual leave / resting and mental health resting rights for women every month (+2day free day + weekends)

🍽️ Daily & Monthly Allowances

Monthly meal allowance
Monthly phone & internet support
Transportation support (remote or city-based)

🎁 Additional Perks

In-app benefits (free or discounted AdriGo rides)
Training & skill development programs
Priority career growth opportunities within the company
Work equipment support if needed (headset, phone, etc.)
Friendly, international startup environment

Explore Employer Details on MNEJobs.me

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