As one of the leading insurance companies, we know that together we can achieve more. At UNIQA, we are therefore the community for a better life. We use our individual skills to shape the future together. The SEE region, namely Bosnia and Herzegovina, Bulgaria, Croatia, Montenegro, Romania and Serbia, is the 3rd largest group of companies in UNIQA Customer & Markets International business with a GWP of close to € 425 Mio. in 2023 and about 2,200 employees. With a total market of over 2,5 million customers, SEE countries represent great potential for growth and development through enhanced regional cooperation, data driven and customer centric approach and innovation. Thanks to the agile way of working, the synergies between the teams, and our diversity, UNIQA is a unique organization with one team, one strategy and one culture.
If you want to build your career in an innovative, international, and agile environment, apply as a:
EXPERT FOR AI AND PROCESS MANAGEMENT (m/f/d)
You will:
- Develop and execute AI strategies to optimize insurance business processes.
- Analyze workflows, identify inefficiencies, and implement AI-driven solutions.
- Design, deploy, and integrate AI models and automation tools.
- Collaborate with cross-functional teams to align AI solutions with business goals.
- Monitor AI system performance and ensure compliance with regulations.
- Stay updated on AI trends and recommend innovative solutions.
- Manage activities related to Corporate & Affinity process management including analysis, harmonization, regular monitoring etc.
- Provide support to main stakeholders in their activities related to processes, capacities, process documenting and other process management related tasks within Corporate & Affinity Business Model
- Assess process maturity together with process owners and other relevant stakeholders
- Define, implement, and monitor KPIs, SLAs for productivity of underwriting teams within C&A BM
- Support teams in assessing planned SLA/KPI values
- Monitor and support the preparation of all relevant documentation related to process management tasks and which is needed for regular communication and alignment with all relevant stakeholders
- Manage C&A process documentation in Adonis
- Be responsible for ensuring superior experience for policyholders and clients across all touchpoints
- Support projects of robotics/process automatization
You can expect:
- A supportive and friendly corporate culture
- Opportunity for learning, career development and personal growth
- An excellent team, full of enthusiasm, eager for positive change and innovation
- Modern standards of work
- Challenging and dynamic work
- Flexible working hours
- Hybrid working option
You have:
- University degree
- A minimum of 4 years professional experience
- Proficient knowledge of MS Office, especially Excel and PowerPoint
- Strong understanding of AI technologies and tools, with hands-on experience in deploying AI-driven solutions
- Knowledge of process managements frameworks and tools (e.g., Adonis)
- Customer satisfaction orientation and customer journey management
- Analytical mind, organizational and problem-solving skills, proactive
- Team player approach with high and very diplomatic negotiation skills
- Strategic change of agent mindset
- Certifications in Lean Six Sigma, BPM (Business Process Management), or similar methodologies are desirable
- Familiarity with AI platforms such as TensorFlow, Azure AI, Google Cloud AI, or similar tools is proffered
- Systematic, analytical approach to work tasks
- Fluent English– written and spoken
Please, submit your application by sending your resume via e-mail: hr@uniqa.me by 30th of April, 2025.
At UNIQA, we live diversity. We recognize and foster the value of different perspectives in our teams and leadership positions. Therefore, we welcome applications that enrich our diversity.
