The Chedi Luštica Bay is the first of seven hotels within the beautiful Luštica Bay. Set on the front line of the marina, it provides a unique experience of waterfront living. A luxurious refuge within easy reach of the main marina lends to the town’s superb dining experiences, lounges, conference facilities, a private beach and pool. The Chedi opened its doors in July 2018. The Chedi Team is fully committed to providing a unique and memorable guest experience. We have formed a team of like-minded people, who take pride and responsibility in everything they do, who value teamwork, act with integrity and respect, and who love to use their own creativity while making our vision reality.
Our Mission is to inspire authentic and meaningful connections.
The Chedi Lustica Bay was born out of a desire to celebrate an active, healthy lifestyle: to experience the beauty our peninsula's nature has to offer, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.
Receptionist
Front Office Department
Reporting to: Assistant Front Office Manager
Duties And Responsibilities
- Responsible for checking-in and checking-out of hotel guests in a friendly and caring manner
- Must display a professional and positive image of the hotel as playing a crucial role in first and last impression of the Hotel
- Operational knowledge of Leading Quality Assurance and Forbes Luxury Hospitality standards
- Check in the arriving guest and check out the departing guests according to LQA and Forbes Standards
- Ensure that LQA results are above 90%
- Ensure that Forbes standards are properly implemented
- Upon check in, register guest and assign rooms, accommodating special requests whenever possible
- Use suggestive selling techniques to sell rooms and to promote other services and activities in the Hotel
- Upon check out, process all procedures and last minute charges and receive payment from guests
- Handle all FO cashier transactions
- Answer all guest questions and inquiries in a friendly and caring manner, following appropriate actions or refer the matters to the relevant persons to handle
- Coordinate room status updates with the housekeeping department by notifying them of late check outs, early check ins and any special requests
- In the absence of a night supervisor, work night shifts
- Communicate with guests at the reception, demonstrating a positive image and appropriate product knowledge
Desired Knowledge, Skills, Abilities And Other Traits
- High School related to Tourism and Hospitality is preferred
- Hotel Internships or previous Front Office experiences are advantages
- 1 year experience is in customer services positions is highly preferred
- Operational knowledge of hotel and FO operations
- Friendly and engaging personality
- Superb communications skills
- Advanced and fluent use of English (additional languages are a big asset)
- Knowledge of PMS Opera is an advantage
- Knowledge of basics in Microsoft Office
What We Offer
- An opportunity to be a part of the Front Office Team of one of the best rated and awarded hotels in Montenegro
- Training & development opportunities within the company
- Opportunities for participation in Task Force international exposure program
- Organized shared accommodation in Radovići for those coming outside of Tivat, Kotor, Budva
- Organized Transportation for employees on the route Radovići – The Chedi Luštica Bay
- Regular Chedi Team discounts
- Regular Orascom discounts
- Regular LHW discounts
- 2 meals in Staff Canteen
- Competitive salary + proportion of service charge
We are eagerly awaiting your applications!
