About the Company:

On behalf of a regulated and well-established financial company in Podgorica, Montenegro, we are looking to hire an IT Help Desk Technicianto join their team.

Role Description

This is a full-time, on-site role for an Information Technology Help Desk Technician based in Podgorica, Montenegro. The IT Help Desk Technician will provide first-level technical support to users and help maintain our IT environment. The ideal candidate has basic hands-on experience with Active Directory and Microsoft 365 administration and can communicate clearly in English.

Key Responsibilities:

● Provide first-line technical support for hardware, software, and user access issues

● Manage user accounts, groups, and permissions in Active Directory

● Perform basic administration tasks in Microsoft 365 (users, licenses, mailboxes)

● Troubleshoot issues related to Windows, email, and common business applications

● Document incidents, solutions, and procedures

● Escalate complex issues to higher-level IT support when needed

Requirements:

● Basic knowledge of Active Directory

● Basic experience with Microsoft 365 Admin Center

● Understanding of Windows operating systems and general IT troubleshooting

● Fluent English (spoken and written)

● Good communication and customer service skills

Nice to Have:

● Previous IT support or help desk experience

● Familiarity with ticketing systems

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Information Technology Help Desk Technician