Company Description
ĀNANTI Resort, Residences & Beach Club is a luxury hotel located in Budva, Montenegro. ĀNANTI combines the essence of joy and peace inspired by Nepalese Buddhist principles. As the first member of The Leading Hotels of the World in Montenegro, ĀNANTI is renowned for its commitment to excellence and hospitality. The brand is currently working on several new developments in Europe and abroad.
Role Description
This is a full-time on-site role for an Assistant Front Office Manager at ĀNANTI Resort, Residences & Beach Club in Budva. The Assistant Front Office Manager will be responsible for office administration, ensuring customer satisfaction, providing excellent customer service at the front office, and effective communication with guests and staff.
Qualifications
- Office Administration and Front Office skills
- Managing day-to-day operations in own shift, ensuring the quality of standards and service at Front Office
- Managing all written and verbal communication with guests and customers by telephone, email and direct
- Supervising the operation of the Front Office department during own shift, controls the work of the receptionist and porter, the quality and timeliness of the service provided
- Manages the hotel PMS OPERA, controls and supervises the entry of reservations, registration, check-in and check-out of guests, enters data about guests, issues and pays invoices, makes necessary changes, etc
- Responsible for the proper management of the hotel reservations; managing hotel reservations, all information and instructions related to reservations (discount agreements, promotions, special prices, etc.),
- Making sure that only properly registered guests enter the accommodation area of the hotel
- Managing hotel availability and hotel occupancy, managing inventory of luxury villas and apartments;
- Managing guest registration, check in and check out procedures
- Managing guest experience & guest satisfaction, responsible for delivering the highest standard of service
- Excellent customer service and communication skills
- Strong organizational and multitasking abilities
- Attention to detail and problem-solving skills
- Ability to work well in a team and independently
- Managing grooming standards of the front office employees and appearance of the uniform
- Reports to the Front Office and General Manager
Qualifications
- Knowledge of hospitality industry practices and procedures
- Excellent knowladge of English and Montenegrian; any additional languages are a plus
- Previous work experience, preferably in high category 5* hotelS
- Previous work experience with PMS OPERA
Benefits:
Work in a dynamic environment in a 5* hotel on the coast of the Adriatic Sea
Work within the prestigious international group The Leading Hotels of the World
Possibility of personal and career development
