Company Description

ĀNANTI Resort, Residences & Beach Club is a luxury hotel located in Budva, Montenegro. ĀNANTI combines the essence of joy and peace inspired by Nepalese Buddhist principles. As the first member of The Leading Hotels of the World in Montenegro, ĀNANTI is renowned for its commitment to excellence and hospitality. The brand is currently working on several new developments in Europe and abroad.

Role Description

This is a full-time on-site role for an Assistant Front Office Manager at ĀNANTI Resort, Residences & Beach Club in Budva. The Assistant Front Office Manager will be responsible for office administration, ensuring customer satisfaction, providing excellent customer service at the front office, and effective communication with guests and staff.

Qualifications

Office Administration and Front Office skills
Managing day-to-day operations in own shift, ensuring the quality of standards and service at Front Office
Managing all written and verbal communication with guests and customers by telephone, email and direct
Supervising the operation of the Front Office department during own shift, controls the work of the receptionist and porter, the quality and timeliness of the service provided
Manages the hotel PMS OPERA, controls and supervises the entry of reservations, registration, check-in and check-out of guests, enters data about guests, issues and pays invoices, makes necessary changes, etc
Responsible for the proper management of the hotel reservations; managing hotel reservations, all information and instructions related to reservations (discount agreements, promotions, special prices, etc.),
Making sure that only properly registered guests enter the accommodation area of the hotel
Managing hotel availability and hotel occupancy, managing inventory of luxury villas and apartments;
Managing guest registration, check in and check out procedures
Managing guest experience & guest satisfaction, responsible for delivering the highest standard of service
Excellent customer service and communication skills
Strong organizational and multitasking abilities
Attention to detail and problem-solving skills
Ability to work well in a team and independently
Managing grooming standards of the front office employees and appearance of the uniform
Reports to the Front Office and General Manager

Qualifications

Knowledge of hospitality industry practices and procedures
Excellent knowladge of English and Montenegrian; any additional languages are a plus
Previous work experience, preferably in high category 5* hotelS
Previous work experience with PMS OPERA

Benefits:

 Work in a dynamic environment in a 5* hotel on the coast of the Adriatic Sea

 Work within the prestigious international group The Leading Hotels of the World

 Possibility of personal and career development

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Assistant Front Office Manager