At Iberostar Group we are looking for an Assistant General Manager for our Hotels in Montenegro. But before knowing more about the position, we think it's important that you learn a little about us:
- We are a 100% family-owned company with 70 years of experience in the tourism sector. Today, we welcome millions of travelers with the promise of creating happy vacations and memorable experiences, with a value proposition based on quality and the customer and employee experience.
- We operate in more than 100 establishments spread across 35 destinations in 13 countries around the world, located in privileged beachfront locations.
- We are part of a family of more than 35,000 people of 95 nationalities, sharing the same values: Responsibility, Transparency, Humility, Passion, and Creativity.
- We work to create a place where people can thrive: we take care of the people who are part of the Iberostar family, promoting their growth, attending to their well-being, and promoting equity as the basis for our decisions.
- Our Iberostar Wave of Change movement is our roadmap for driving our purpose of leading a model of responsible tourism.
If this sounds interesting to you... maybe this is your place! :)
Your main Mission: Work with the General Manager to ensure compliance with the hotel's financial, operational, and service quality objectives, supervising the adequacy of its image in relation to its category and brand guidelines, and participating in the management and supervision of staff.
✔️ What will your day-to-day work be like?
- Review the quality of service and products offered to customers by the different departments of the hotel.
- Review the suitability of the hotel's image to its category and brand guidelines, and the proper maintenance of the facilities.
- Provide direct customer service, supporting guest services when necessary, resolving queries, suggestions, complaints, and claims to ensure customer satisfaction.
- Collaborate in the resolution of extraordinary situations and complaints reported by unions to the Works Council and the Health and Safety Committee.
- Supervise compliance with current legislation.
- Assist and/or accompany the Hotel Manager during visits and inspections by local authorities.
- Monitor compliance with corporate CSR guidelines.
- Collaborate in providing and transmitting relevant information to the Operations department and General Management for appropriate decision-making.
- Collaborate in the management and supervision of hotel staff.
- Manage and supervise the sizing and distribution of staff in different departments based on occupancy and budgets.
- Ensure compliance with the hotel's income statement, ensuring revenue targets and expense control.
- Participate in the preparation of the annual budget for the hotel.
- Actively participate in the engagement of hotel staff, promoting best practices through professional development and motivation.
- Oversee occupational risk prevention to ensure staff safety at all times.
- Actively participate in obtaining new certifications established in the company's objectives.
- Monitor compliance with the KPIs established by the company.
🔎 Who is the ideal person for this job?
Bachelor's Degree in Business Administration and Management, Hotel Management or similar.
Master's degree in Hotel Management
Minimum 1 year of experience as Assistant Manager, or 2 years in roles such as Guest Service Manager or Assistant Front Desk Manager.
Knowledge of corporate brand guidelines
Knowledge of hotel operations
Knowledge of customer profiles
Full command (bilingual or native) of English and the local language of the destination
Business management
Customer excellence
Change and diversity management
Relationship management
⭐ Our Proposal for you:
We offer you the opportunity to be part of a great company in a constant sustainable growth and develop your career with us and enjoy:
- Permanent contract, full-time.
- Variety of opportunities and projects that will allow you to develop your potential and grow professionally every day.
- Work in an inspiring environment that is committed to people, values and a responsible tourism model.
- You will be part of our Iberostar Vitality community, with access to a multitude of wellness activities.
What are you waiting for to join our team? We are looking forward to meeting you, apply for the offer! #WeAreIberostar.
