Salary: 1750 € + Performance bonus monthly

Rivora– Ride Montenegro is an upcoming ride-hailing platform launching soon in Montenegro. Inspired by modern mobility solutions, our mobile application will connect drivers and passengers through a safe, reliable, and user-friendly system. We are currently building our core team ahead of the official app launch.

Position Overview

We are looking for a motivated and professional Customer Service Representative who is fluent in both Montenegrin and English. The ideal candidate will support both drivers and passengers during and after the launch of our mobile application, ensuring a smooth and high-quality customer experience.

Key Responsibilities

Respond to customer inquiries via phone, email, and in-app chat
Assist passengers and drivers with registration, ride requests, and payment issues
Handle complaints professionally and provide timely solutions
Support users during the app launch period
Maintain accurate records of interactions and feedback
Work closely with operations and technical teams
Being able to physically go to the scene in emergencies, regardless of whether it's by bus, car, or bicycle.

Requirements

Fluency in Montenegrin and English (written and spoken)
Strong communication and problem-solving skills
Previous customer service experience preferred
Ability to work in a fast-paced, startup environment
Basic computer literacy
Availability for flexible shifts if required

What We Offer

Competitive salary
Opportunity to be part of a new and growing mobility startup
Career growth opportunities
Dynamic and innovative work environment
Join us and be part of launching Montenegro’s next-generation ride-hailing app.
Free leave during menstruation
Free mental health day off
To be able to respond to emergencies in physical locations
50% support for monthly electricity + water bills

Explore Employer Details on MNEJobs.me

New Jobs

Müşteri Hizmetleri Temsilcisi