We’re hiring a Customer Success Manager

We’re looking for someone to take ownership of client relationships and help deliver projects smoothly from start to finish. This is a full-time role based in Nikšić, with partial remote flexibility.

What you’ll do

Manage day-to-day communication with clients
Ensure successful delivery of client-facing projects
Support and improve our help centre and processes
Identify client needs and resolve issues proactively
Work closely with product and engineering teams

What we’re looking for

Experience in a customer-facing role (project management, tech/fintech is a plus)
Strong communication and problem-solving skills
Comfortable working with different applications (basic data handling, Excel, business tools)
Fluent English (required)
Comfortable managing multiple clients and priorities
Analytical mindset and attention to detail
Degree in IT, Business, Communications, or similar (preferred)

What you’ll get

A full-time role with a stable, growing team
Competitive salary based on experience
Flexible working environment (office + remote)
A chance to shape internal processes and make an impact
A straightforward, no-nonsense working environment

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Customer Success Manager