We are Printec!

Printec is a leader in business-to-customer transaction technologies in Central and Eastern Europe, offering a wide range of technological solutions that reimagine transactions and create easy and secure interactions for 35 years.

From click & collect parcel delivery and vending unattended machines to digital on-boarding and electronic signature solution, we aspire to make digital transactions safer, faster and easier.

Through our solutions and services, we enable businesses to leverage innovative technology in order to provide superior customer experience and at the same time achieve operational efficiencies and regulatory compliance.

Did you know that Printec is behind your daily transactions?

Watch the video to discover some of our business solutions.

We are seeking for a driven Customer Service Engineer with embedded customer-thinking at every level experience to contribute Printec's overall business success, provide flawless post-sale technical support services and maintain trusted relationships with our customers based on advanced technology solutions.

You will be responsible to improve Printec's product performance and customer satisfaction through preventative maintenance & configuration adjustments, timely & successful delivery of contracted systems integration and technology solutions services such as complex, high-value systems & solutions that typically integrate hardware, software and/or services from multiple vendors. You will bring customer focus, consultative sales experience, exceptional problem solving & agility skills, passion for technology & best-practice sharing, and a proven track record for delivering exceptional results.

Responsibilities

Providing on site installations, repairs and upgrades of the company products, following produced CS plans either, by working alone, or as a part of a team
Resolving Incidents and Problems addressed either, directly, from customers, and/or through the company's Technical Escalation process
Using existing skills and knowledge, as well as appropriate support resources to find resolution to customer incidents
Production of pre-installation documentation containing detailed task lists and work plans for all sized installations following outlined templates
Reworkable parts repair in Printec Podgorica Office
Perform regular reporting to Customer Service Manager or Supervisor

Requirements

At least 2 years of working experience in maintenance of electronic equipment, computer HW and electromechanical devices
Secondary school for Electro technical Engineering or Electrical Engineering University
Familiar with MS operating systems and ability to diagnose problems with the SW using operating system tools (e.g. Event viewer)
POS/ATM product knowledge and experience in the Banking Sector will be considered an asset
Fault finding skills and ability to work with electrical schematic diagrams.
Flexibility to work in various schedules
Excellent communication and teamwork skills, plus good command of English language

Benefits

We are offering a competitive salary, a company car, an inclusive, caring and friendly work environment, opportunities for growth and career development in a fast-changing and dynamic IT sector in a team of dedicated, ambitious and team-oriented professionals.

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Customer Service Engineer- Podgorica