Company Description

Adriatec, based in Montenegro, is a leading smart home technology provider dedicated to transforming living spaces into intelligent, secure, and energy-efficient environments. As a member of the reputable Elmas Company Group, Adriatec delivers innovative "No-Drill" home automation solutions that integrate seamlessly without extensive renovations. The company’s services include smart security, energy-efficient climate and lighting controls, and full system connectivity with Apple Home, Google Home, and Amazon Alexa. All projects align with European Union standards to ensure data security, device reliability, and user safety, serving homeowners, property developers, and hospitality businesses alike.

Role Description

This is a full-time, on-site role located in Bar for a Customer Service Sales Representative. The role involves engaging with customers to provide exceptional service, addressing inquiries, and resolving issues. Responsibilities include promoting and selling smart home automation solutions, processing orders, maintaining records, and building strong customer relationships. The ideal candidate will collaborate with the sales and technical teams to ensure customer satisfaction and achieve company targets.

Qualifications

Proven skills in customer service, client communication, and relationship management
Sales and negotiation skills, including an ability to identify customer needs and offer tailored solutions
Technical proficiency to quickly learn about smart home and IoT products
Strong organizational skills to handle multiple tasks, track sales activities, and manage customer records effectively
Proficiency in English; additional languages are an advantage
Prior experience in customer service or sales, ideally in the technology or home automation sector, is an asset
Proficiency with CRM tools and sales tracking systems is beneficial
Bachelor’s degree in business, communications, or a related field is preferred

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Customer Service Sales Representative