Account Manager

Base + Commissions | Full-Time | Remote | EST Hours

We’re hiring experienced Account Managers to own the owner experience throughout the leasing process — the person who keeps the file moving, keeps the client confident, and ensures execution is tight from start to finish.

This role is for someone who already knows how to run a client book: proactive communication, deadline control, clean follow-up, and strong accountability. If you’re organized, fast, and professional under pressure, you’ll do well here.

What You’ll Do

Be the owner’s main point of contact during the leasing process and deliver a “white-glove” client experience
Drive execution across the workflow: confirm readiness, gather missing info, coordinate next steps, and prevent delays
Provide proactive updates so owners always know what’s happening and what comes next
Manage time-sensitive items with urgency and strong communication
Ensure documentation is collected and tracked properly according to company process
Maintain clean CRM records: notes, tasks, follow-ups, and stage movement
Escalate issues early when needed and protect client satisfaction through strong judgment

Requirements (Must-Have)

3–5+ years of account management experience (this is required)
Proven ability to manage multiple clients/files at once with consistent follow-up
Strong communication skills and confidence handling client issues
High process discipline and comfort working in a structured CRM workflow
Calm under pressure and able to prioritize fast in a high-volume environment

Nice-to-Have

Leasing / property management / real estate operations experience
Experience in high-volume, SLA-driven service environments
Comfort using AI/tools to improve documentation, reporting, and internal efficiency

Remote Tech Requirements (Mandatory)

Dual monitor setup
Computer with 16GB RAM minimum
100+ Mbps reliable internet speed
Webcam
Noise-cancelling headset

Compensation

This role offers the opportunity to earn $3,500+ CAD per month based on performance. Full compensation details will be shared during the interview process.

How to Apply

Apply with your resume. If your background aligns, you’ll receive a link to a short pre-recorded video interview shortly after applying.

Royal York Property Management jobs

Account Manager