Objective

To oversee spa treatment and services operations and recommend and implement strategies to achieve performance and revenue targets.

Key Responsibilities

Supervise daily spa operations and liaise with department heads to ensure cleanliness, maintenance, and service standards are upheld.
Ensure the spa’s operating procedures and policies manuals are implemented as required
Supervise spa therapists and receptionists, answering queries and identify training needs
Develop the therapists’ roster and assist the receptionist with the appointment schedule
Ensure the spa’s operating procedures and policies manuals are implemented and updated as required
Reference and abide by the spa’s Standard Operating Procedures, Policies & Forms Manuals
Manage client feedback

Requirements

Well knowledge of English in business writing and speaking (Second language is preferred)
Two (2) years spa supervising experience in an international standard spa
Effective communication skills
People person nature
High school diploma or certificate in sales
Willing to work shift hours, including evening and weekends

Proven Business Skills

Operations management
Financial reporting
Human resource management
Public relations and marketing
Retail management
Customer service
Industry analysis
Computer literate (mid-advanced level)
Business writing

Language(s) Required

English
Other

Personality traits

Articulate verbal and written communication
Interpersonal skills
Self-motivated
Enthusiastic
Empathetic
Sales oriented
Professional presentation

Earnings (Salary + Commissions)

Commissions are depending on sale targets, location, and the spa capacity.
Salary and commissions are paid in EUR currency.

Warning

All CV applications must include the candidate's photo.
Any CV without a photo is not going to be processed.

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