Hey there!
Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we're passionate about travel and technology, and we're looking for a Customer Support Representative (English language) to help us keep our clients happy and our operations smooth.
Who We Are:
We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we'd love to hear from you!
Job Responsibilities:
- Being front line voice and ears of our company, providing customer support via calls and emails for our international clients and partners;
- Assisting clients and partners with existing reservations and questions before booking;
- Distributing requests among departments and teams;
- Logging activity in CRM
Requirements
What You'll Do:
- Advise clients: You will serve as thefront line voice and ears of our company, providing customer support via calls and emails for our international clients and partners;
- Communicate: Assist clients and partners with existing reservations and answer questions prior to booking;
- Work with systems: Distribute requests among departments and teams and log activity in CRM
What We're Looking For:
- English Proficiency: Upper Intermediate level (both spoken and written)
- Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility
- Quick Learner: Ability to learn quickly and stay results-focused
- Tech Requirements: A functioning computer and microphone
Benefits
What We Offer:
- Remote Work: Work from the comfort of your home
- Great Team: Join a young and active team of super specialists
- Flexible Schedule: 2 days-on after 2-days off from 8 a.m. to 20 p.m. (GMT+2)
- Competitive Salary: Earn a base salary of 700 EUR + up to 100 EUR in bonus KPI
- Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills
- Continuous Learning: Access to seminars, trainings, and conferences. We'll even help you get to any conference you want to attend
- Perks: Enjoy corporate discounts on hotels and other services
The Process:
- Application and CV Review: We'll take a look at your application and CV
- Hireflix Video Interview: If there's a match, you'll be invited to a video interview
- Internet Speed Test: Just to make sure you're all set for remote work
- Meeting with HR: A friendly chat with our HR team
- Interview results and offer!
If this sounds like the perfect fit for you, we'd love to hear from you! Apply now and let's create amazing travel experiences together!
