JOB VACANCY - HYATT REGENCY KOTOR BAY RESORT
Position: Front Office Manager
Scope of Job: Front office
Responsible for: Guest and team satisfaction
Our Purpose: We care for people so they can be their best.
Care comes from a place of empathy and authentic human connection. We care by truly seeing people and getting to know them as unique individuals so we can design and deliver personal experiences. We want to make a difference in the lives of all those we touch: colleagues, guests, owners, operators, community members, and shareholders. Being your best is about being your authentic self in each moment – engaged, fulfilled, and ready to take on the world. Through our values we put our dedication to care into action.
Main Duties and responsibilities:
Provide guidance and leadership, ensuring smooth operations in the Front Office and delivery of quality service to guests in accordance with Hotel's standards. This role is responsible to create and promote an atmosphere that ensures guests satisfaction, a feel of home away from home. This position requires strong attention to detail, communication skills, and ensures quality assurance standards are met at all times.
Lead Front Office operations and ensure adherence to the policies and operating standards;
Work closely with relevant function heads on managing rooms inventory, guests’ inquiries, billing transparency, and ensuring positive guests experience;
To be able to check-in guest in a prompt and efficient manner. To update guest particulars in the system accurately and state clearly the method of payment;
To ensure that the preparation for all the necessary material for check-ins of any group is done promptly;
Responsible for maintaining and of employees’ engagement and welfare;
Responsible for training programs and trains staff in accordance with company standards and policies;
Manage departmental manning and budgeting;
Preparation and submission of management reports;
Ensures a high standard of service given to guests;
Reviews, maintains and propose amendments to systems and procedures within the department;
Responsible in greeting and escorting important or very important guests (VIP) in a service – oriented manner;
Handles guest complaints professionally, guest queries & monitors guest feedback;
Prepare the long-term and short-term strategies and plan, budget and forecast the department;
Conducts annual performance appraisals for the front office team;
Maintains disciplines of staff and handles staff grievances;
Is familiar with company policies and standards (Rooms & Guest Services policies and emergency procedures);
To constantly ensure that all forms of correspondences, such as messages/mails / are promptly delivered;
To ensure hotel guests are registered in accordance with Front Office policies and procedures;
To be able to propose and initiate better procedures for performing operation tasks;
To undertake any other related duties that may be assigned from time to time;
To perform other duties assigned by the Management from time to time.
Minimum education of Bachelor degree;
Minimum of 4 years in Front Office experience in a similar capacity preferably in a 5-star environment;
Excellent customer service and interpersonal skills;
Knowledgeable in Front Office Operating system, Opera PMS, MS Office applications;
Have excellent English communication skills both in written and spoken;
Team player with positive attitude, enthusiasm and initiative;
Ability to lead team and drive results, strong leadership skills.
Transportation if needed;
Three meals per day;
Learning and development opportunities;
APPLY NOW! Send your resume at
Visit our website: hyattregencykotorbayresort.com