Wulfenia is a high-end condominium hotel located in Kolašin, just a few minutes' walk from the town center and a 10-minute drive from Montenegro's largest ski resort. The hotel boasts 100 accommodation units and features a unique restaurant and dining concept, a patisserie, a conference room, a spa & wellness center with a swimming pool, a gym, a children's playroom, and a ski storage facility.

Casa Hotels Management is seeking a friendly and efficient Receptionist to join our team at the newly opened Wulfenia Hotel. As the first point of contact for our guests, you will play a key role in creating a welcoming atmosphere and ensuring a pleasant stay. This position offers an exciting opportunity to work in a brand-new hotel set in a stunning mountain environment.

Key Responsibilities:

Welcoming and registering guests during check-in and handling check-out procedures.
Managing reservations, handling telephone inquiries, and providing information about hotel services.
Processing payments and issuing invoices.
Responding to basic guest queries and requests, escalating complaints to the supervisor/manager when needed.
Maintaining order at the reception desk and updating guest information in the hotel's software system.
Coordinating with housekeeping and other departments to ensure timely room preparation.

Requirements:

A friendly demeanor and professional approach to guest interactions.
Excellent communication and organizational skills.
Familiarity with hotel systems and software (e.g., Phobs, ProSoft).
Problem-solving abilities.
Proficiency in English; additional languages are an advantage.

What We Offer:

Accommodation, meals, and a uniform provided.
A dynamic and supportive work environment.
Residency and work permits for international candidates.
Competitive salary and performance-based benefits.
Opportunities for career advancement.
Long-term contracts for exceptional performers.
Training and professional development programs.

Join our young, dynamic, and successful team, guided by experienced professionals passionate about creating an exceptional guest experience. Become part of a company that values your growth and potential.

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