Job Title: Customer Service Representative

Salary: Competitive

Location: Cape Town, South Africa

Contract: 1-year Fixed Term Contract

Hours: Full Time – 37.5 hours per week

Make an impact by keeping customer services running smoothly from order to resolution. We are looking for a Customer Service Representative to join our team on a 1-year Fixed Term Contract.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

About The Role

Reporting to the Customer Services Manager, you will play a key role in ensuring a smooth and professional customer experience. You will be responsible for managing customer accounts, processing transactions, and responding to a wide range of operational and service queries across our Global Customer Service and Operations teams.

This is a varied, hands-on role where attention to detail and effective organisation are essential. You will work collaboratively with colleagues across departments, supporting government and provincial projects, maintaining accurate records, and contributing to operational excellence throughout the end‑to‑end customer journey.

In this role you will also:

Build strong working relationships with internal stakeholders and external customers through clear, professional communication
Support service levels by monitoring timelines, maintaining accurate trackers, and producing reliable reports
Adapt to changing priorities and provide flexible support across teams to meet wider operational needs

Due to the nature of this role, there will be a requirement, particularly in the first few months of training and onboarding, to be working on site full time.

About You

You will be a customer‑focused and organised individual who takes pride in accuracy, professionalism, and supporting others. Comfortable working in an operational environment, you will manage competing priorities with confidence while maintaining a calm, solutions‑focused approach.

We are looking for someone who:

Has strong customer service and communication skills, with the ability to build positive working relationships
Demonstrates excellent attention to detail, organisation, and the ability to manage multiple tasks effectively
Is confident using Microsoft Office, with the ability to quickly learn new systems (publishing systems beneficial but not essential)
Communicates clearly in English, with additional language skills welcomed

If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria:

Extensive industry related experience
Grade 12 or a relevant bachelor's degree or equivalent

For a detailed job description, please refer to the link at the bottom of the advert on our careers site.

Rewards And Benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

24 days of annual leave (excluding public holidays)
Ongoing training and professional development opportunities.
A collaborative, ethical and rewarding work environment

Ready to pursue your potential? Apply now.

We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be 27th April 2026 We will review applications on an ongoing basis, and interviews will take place whilst the campaign is live and shortly after the closing date.

We aim to support candidates by making our interview process clear and transparent. If you are shortlisted and progressed through the stages, you can expect:

A one stage interview process, and interviews will be in person at our offices in Black River Park, Cape Town, South Africa.

If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter.

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Preference will be given to suitable candidates who add to the cultural and demographic diversity of the organisation. People from all backgrounds and communities, are encouraged to apply. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

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