We are a dedicated team operating globally from our headquarters in Podgorica, Montenegro. Our diverse clientele spans all continents, providing us with unique insights into their needs, allowing us to continuously improve and adapt our services to meet market demands.

If you enjoy solving puzzles and are eager to enhance your problem-solving abilities, the Tech Support Specialist position offers a stimulating challenge. You will engage with partners from over 50 nations, enhancing your communication skills and refining your proficiency in English, regardless of your starting level.

Qualifications:

- Proficient in English, with a working knowledge essential

- Strong communication skills

- A creative mindset with an ability to think outside the box and seek more efficient solutions

- Relevant experience in tech support or a related field is a plus

- Solid understanding of networking concepts is an advantage

- Advanced knowledge of the Windows desktop operating system is preferable

- Basic familiarity with Windows server operating systems is beneficial

- Basic knowledge of Linux operating systems is a plus

- Fundamental understanding of PC and server hardware is desirable

- Ability to quickly grasp new technologies and learn new skills

Desired Skills:

- Experience with Raspberry Pi computers

- Basic knowledge of Bash and Python scripting languages

- Familiarity with cloud architecture, specifically AWS

- Understanding of VPN technologies

- Knowledge of Agile and SCRUM methodologies

Responsibilities:

- Deliver first-line technical support to our clients

- Manage support tickets from inception to resolution

- Communicate effectively with clients and partners globally

- Gather and analyze feedback from clients and partners

- Handle SIM card top-ups across all carriers and resolve balance inquiries

- Provide remote maintenance and upgrades for devices

- Collaborate closely with team leaders

Benefits:

- Encouragement of innovative ideas and out-of-the-box thinking- A challenging environment that fosters creativity and innovation

- A vibrant workplace with a multinational and culturally diverse team

- Strong company culture with opportunities for team-building activities

- Minimal email and phone communication

- Full-time employment with flexible working hours

- Partial remote work options available

Join us in a dynamic and supportive atmosphere where your skills can shine and evolve!

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Tech Support Specialist